Amazon Kindle Customer Service -- Best Ever?

Nope not being sarcastic. Over the weekend the top inch of my kindle screen froze. Restarting the kindle did nothing. It was kind of like a burn in. Annoying. So I did some google searches and I surmised that 1. kindle is hosed and 2. kindle support service is the worst thing since trying to converse with Sarah Palin. So, annoyed, I just left it broken.

Here I am a few days later and I figure mneh, might as well call them. First, amazon's kindle support site has a thing where you enter your number and hit a button and then call you right away. Nerd sweet! An automated message comes up - wait time less than a minute. 5 seconds later a dude is like "hey whats up man" and I'm all like "my thing is broke" and he's all like "we'll send a new one, be there tomorrow" and I'm like "nice, its 6pm here". The whole conversation took under 3 minutes, I'll have a new kindle tomorrow, they'll be sending me a return shipping label for my broken one and I have a month to return it.

Best customer service ever? Possibly. Why were all those people complaining? I guess amazon used to suck at customer service or those people are the retards who you get stuck behind the line at subway and they demand their sub to be remade 7 times because it wasn't made right. While they're talking on their phone.

Oh yeah, USAA has awesome customer service too. Comcast does not (thats where the subway sandwich people work).